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How do I submit payment after I've registered for a class?
After you register, you will automatically be taken to your student profile where you will have the opportunity to print out an invoice that needs to be submitted with your check. You can print the invoice by clicking on the "invoice" button beside the name of your class. You can return to your student profile at anytime by logging on with your username and password (blue sidebar on left side of page).
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When is payment due?
Payment is due no later than two weeks before the class. If we do not receive payment, your name will be dropped from the roster. If you are concerned that your agency may not send payment in a timely manner, we recommend that you send a personal check and get reimbursed.
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When is payment due if I register within two weeks of the class?
We just need to receive an email from you that the check has been mailed before the class date.
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What if I lose my invoice?
You may print out another invoice from your student profile. To get to your profile, you'll need to log on with your username and password (blue sidebar on left side of page).
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Who do I make the check out to?
Department of Ecology
Cashiering Unit
PO Box 47611
Olympia, WA 98504-7611
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Do you accept credit cards?
Not at this time.
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Do you accept Purchase Orders?
We prefer to receive payment by check before the class. However, if you work for a city or county that will only use purchase orders, you may fax your request to the Department of Ecology and request to be invoiced. Submit your request on agency letterhead, along with the class invoice that you printed out when you registered. Please fax your request to Elizabet Frare at 360-407-7153.
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How do I know if my payment has been received?
You will receive an automatic email when we receive payment. You may also check your student profile anytime to see if you still have a balance due.
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How do I cancel from a class?
Cancellations must be received no later than two weeks before the class. Contact Cindy Galvan, Office Assistant, at cgalvan@padillabay.gov or 360-428-1058.
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Do you issue refunds?
Yes. To receive a refund, you must cancel at least two weeks before the class.
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If I am unable to attend, may I substitute someone else?
Substitutions are only allowed if payment has already been received for the class. Otherwise, your slot will go to the next person on the waiting list. It is important that the person who substitutes create a student profile and let's us know that they will be attending the class. Otherwise, they might miss important pre- and post-class communications.
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How do I register several people at once?
Be sure and log out after each registration.
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What do I do if my password doesn't work?
First, make sure that you entered it correctly. It should be the last four numbers of your social security number. If that doesn't work, contact the program staff and request that your password be reset.